somebody, whether it’s a team member or a customer or even a
supplier. It doesn’t really matter what task. I just want to make a
difference — a good one.
RS: My co-workers and when I am able to teach someone something. Additionally, when a customer tells us they view us as an
extension of their company and their “partner.”
KW: What are you doing to hire good workers?
MR: We try to have as many managers as possible interview
potential workers. After all, the new team member would either
support that manager or help others that support that manager.
And the other thing we are doing? Endeavoring to keep the
good workers we have happy. Existing team members can be
your best commercial.
RS: As everyone, we are really struggling with this. Our geographical location adds to the dif;culty. Since there is such a
shortage of seasoned industry talent, we ;rst focus on the “
motivational ;t,” doing our best not to negatively impact the great
team we already have. Then we must train them. Of the 20-plus
people on our team, only one had previous industry experience.
KW: What’s the best advice you ever got from your parents?
MR: There were so many things they said that are so true and
so right for living as you should, so it’s hard to pick the best.
That depends on the moment. But one I think that will stand
the test of time with any family business is this — well, it wasn’t
advice per se, but when discussing Ron’s and my purchasing the
business from them, our mother told us that if she ever felt the
business was coming between us — ruining our relationship —
she would “shut it down!” I think those are the best sentiments
to operate under: In;uence lives for good; create quality work;
and make some money. But don’t ever let it destroy your rela-
tionship with your family.
RS: Treat people like you want to be treated, and getting old
isn’t for sissies.
KW: Is there a third generation in the business? When is the
right time to succession plan?
MR: There is not a third generation in the business. My
husband and I don’t have children, and Ron’s son is a terri;c
chef — totally different type of fuel! Succession planning should
always be on your mind. You never know what life will throw at
you. For us, though, we hope to encourage those who work with
us to strive for more, to want to have a bigger part in making it
all work. We will see.
RS: It doesn’t seem that there is. I should have a plan in place
KW: How did you become involved in PEI?
MR: My father started us as members of PEI. It has been a
terri;c resource for us. We remain active by attending the
annual convention every year, encouraging our team to reach
out to participate in committees and sending staff members to
PEI conferences. For instance, we have participated in the PEI
Women Conference since year two. We have also sent staff to
several Service & Construction Managers Conferences.
RS: I started attending the conventions in my second year with
Bene;cial. PEI staff asked if I would join a 10-Group. No doubt
one of the smartest decisions I’ve made. Later, I invited Melissa
to join. It has been invaluable to us and the business. I’ve served
on convention committees, as well. I’ve learned so much more
than I thought would. I stay in touch with several of the staff
members. I mean, why wouldn’t you? Awesome people and
such a good resource. I volunteer for committees when I can. I
never fail to attend the convention.
The Bene;cial Systems team is based at 19931 Patrick Henry Highway
in Jetersville, Virginia.