SHOWS & EVENTS
Marty Clarke will present three outstanding general sessions during the
Leadership Land Mines:
and How to Avoid Them
Just because you have service
Creating a Standout Experience:
technicians or construction crews reporting to
you does not make you a leader . As nontraditional
as ever, Clarke lays to waste the specific behaviors
that cripple a manager’s ability to emerge as a
true leader . Real-life examples and substantive
discussions center on strategies to put you in the
best position to make a dramatic jump in your
Battle-Tested Strategies for
Talking Clients off the Ledge
It’s inevitable that you and your staff are going to be
faced with irate clients. It happens to the best. How
you and your employees handle clients in a highly
emotional state can mean the difference in whether
they continue to do business with you . Born of
Clarke’s personal corporate experiences in hostile
environments with difficult clients, this session puts
the power in your hands to talk a client off the ledge
and to leave him or her singing the praises of how
well you responded .
Specific areas of discussion include:
• Marty with the mop
• Deflecting blame vs . solving the problem
• Fuses, triggers and psychos
• Give them some runway
• Engineering the transition to resolution
• Getting a client to rational
• Don’t go to the beach and complain about the sand
• Creating the standout experience
Leadership Decision Points:
Making Good Decisions
When the Heat Is On
Get ready for a fun and fast-paced presentation
on decision points that can mean the difference
between success and failure . From situation-specific decisions to the decisions you make while
communicating, Clarke outlines specific strategies
that can help improve your decision making in real
time . Join us for this hilarious and instructive look
at how we react and the actions we take when left
with choices of consequence .
• Jobsite and Worksite Safety
• Planning for the Future
• Service Department Management
• Service Technicians
• Construction Projects
• Construction Employees
• Construction Management
Thank you to the following sponsors for their
support of PEI and this conference:
The 2017 Service & Construction Managers Conference Planning Committee has invited
speaker, consultant and author Marty Clarke to serve as the event’s general session
speaker . This conference will be held May 11-13 at the Westin in Indianapolis, Indiana .
For More Information
Please contact Bob Young at
firstname.lastname@example.org or 918-236-3966.
• Davisware, Inc .
• ESCO Services, Inc .
• Franklin Fueling Systems
• Freedom Electronics, Inc .
• Husky Corporation
• Morrison Bros . Co .
• Performance Ink, Inc .
• PMP Corporation
• RDM Industrial
• Universal Valve
Company, Inc .
• Wayne Fueling Systems