roles and processes. It also meant I knew where we could
improve. If people give you good information and insight,
you must take action or they will not trust you with information again.
8. TAKE SUGGESTIONS SERIOUSLY
When employees give leaders information, they expect
leaders to do something with that information. To foster
positive engagement, ask employees for suggestions and
input. Then, use those recommendations.
For example, get employee input for upgrading equipment, desk layouts, furnishings and the timing of the new
furniture installation. Recently I was at a company where
one of the junior people was in charge of getting new of;ce
furniture. Without consulting anyone about their furniture
needs, he ordered for everyone. Delivery for the new furniture meant everyone had to move out of their of;ce for
two weeks. Not only did everyone universally hate the new
furniture, but he scheduled the move during the busiest
month of the year. Years later, people remain angry at the
ineptitude, inconsideration and lack of leadership that
allowed it to happen.
9. PROMOTE A POSITIVE CULTURE
Productivity is linked to employee happiness. Employee
satisfaction is one of the many reasons a positive company
culture is vital to today’s business environment. Positive
cultural initiatives can reduce overhead costs. When workers see positive news, they feel more positive and proud of
where they work.
Part of strong leadership is helping employees manage
stress in busy work environments. By ;nding ways to create
and cultivate a positive environment, you will have happier
staff, and they’ll be more productive.
Retired U.S. Navy Commander Mary Kelly,
Ph.D., is an economic leadership expert who
is speaking at the 2018 PEI Convention at
the NACS Show in Las Vegas. The author
of 11 books, Kelly spent 25 years on active duty in the Navy
leading multicultural teams in several countries. Reach her
at email@example.com. Need a few tools to increase
engagement and productivity? Visit https://productiveleaders.
com/vault for free 5-minute plans and templates.
people seem happy? Are they collaborating? When leadership
shows up, do people suddenly get quiet?
I had a habit in one of my Navy jobs that when I had a
cup of coffee (and I like coffee) I would use that time to walk
around. I learned that when I asked, “How are you doing?” the
answer was always the same. “Fine,” or, “Good.” But when I
asked real questions like, “What are you working on that can
be improved?” or “What do we do here that you think wastes
your time?” or “What do we do here that is stupid?” I got a lot
of good information. It allowed me to understand different
at NACS/PEI Expo
To foster positive engagement,
ask your employees for their
suggestions and input. Then, use
those recommendations. Take their