controls packages. The tanks, pumps and piping are the easy
parts. It’s the controls that are dif;cult since no two systems
are alike, but our ability to design, con;gure and program
the control package is something that sets us apart from many
competitors. Delegated design, design build and design assist
are three areas where UST concentrates our efforts.
Wright: What is UST’s biggest headache?
Ryan: Our biggest headache is one we share with most other
fuel contractors: ;nding skilled technicians. We have had
good fortune in retaining our crews that we hired and trained
over the last 20 years. Our growth is restricted to our pace of
training new employees. I believe it takes at least ;ve years to
train a technician to even handle our smallest projects.
Wright: What does a typical day look like for you?
Ryan: My typical day is negotiating contracts, reviewing and
re;ning internal processes, meeting with my direct reports,
review of KPIs and ;nancial analysis. Every once in a while
I get to get out the of;ce and visit a job site or participate in
;nal bid review.
Wright: What’s your favorite part of your job?
Ryan: I’ve always thought my purpose in life was to build.
Earlier in life, I built something with my hands and tools.
I then progressed to building a company, and then multi-
Wright: How do you see the fueling industry changing in
ple companies. Today I get to teach and mentor younger
people — employees — with the hope that my efforts re-
sult in building a career for them, a legacy for UST and an
asset to our industry. Since we have such strong company
core values, I also feel it’s important to build leaders to
deliver results, shape the future, build effective relation-
ships, energize the team and model personal excellence,
integrity and accountability. My favorite part of my job has
evolved, but it has always included building something or
the next 20 years, and what is UST doing to ensure it’s still
Ryan: One of the changes I see in the next 20 years in the
commercial and industrial fueling market will be new products, systems and techniques to improve and maintain fuel
quality. The equipment operating on fuel continues to evolve
with increased technology that requires tighter tolerances for
fuel quality. I expect to see the need to provide nitrogen blankets in tank vapor spaces to mitigate the corrosion activity we
see today. Such a system would drastically reduce the particle
count in fuel to meet the ISO standards of fuel quality required in the new and advancing equipment. UST continues
to advance new ideas like UST FuelVu and continues to work
with the nation’s top fuel engineering companies to stay on
the cutting edge of fuel system design and technology. UST
enjoys the bene;t of highly trained and knowledgeable staff
that will continue providing expert value-added services well
beyond my ownership.
Kristen Wright is editor in chief of the PEI Journal. Reach her at
Headquarters: 2110 Greenbriar Drive in Southlake, Texas.